March, 2005

Another industry that is waking up to India’s attraction as a business process outsourcing destination is the shipping industry. Shipping companies from all over the world have either set up their operations here, or are in the process of establishing new shops in IT-savvy India. The Danish major Maersk Infotech, which already employs over 1,000 professionals in its facility in Mumbai, is now ramping up operations. The operations of Maersk, the world’s largest container shipping company, includes a whole array of business processes such as auditing, preparation of bills of lading and updating the company’s intranet. The Japanese Mitsui OSK Line (MOL) is the latest entrant to India, while another Japanese major NYK and Northern Marine of the US are believed to be in the process of setting up a shop in India.

The UK-based P&O Nedlloyd and CP Ships of the US have already established their operations in India — in Pune, Mumbai and Chennai.